Think about the last time you did some banking—whether you were taking money out of your account, paying a credit card bill, or checking your balance. Did you use an ATM or bank website? Or did you visit the bank’s …

by Tanisia Morris Note: This story was originally published in the Fordham Newsroom and was re-published here on GabelliConnect. From Walmart’s curbside grocery pickup services for those on the go to Airbnb’s recent pilot feature allowing travelers to split payments, …

Service leaders from around the world will gather at the Gabelli School this summer for the annual Frontiers in Service Conference. What are they meeting to discuss? Two words: the customer. “Service marketing is doing well by doing good by your customer. …

If you’ve ever used a Zipcar or taken a Citi Bike for a spin, you’ve been a participant in what is known as the sharing economy. Before you decided to take that car trip or bike ride, did you think …

Suppose you’d like to get a new phone, but you can’t decide between an iPhone 7 and an iPhone 7 Plus. You won’t buy the phone’s case before you figure out which type of phone you’re purchasing, because one size …